📩 Open a Complaint – Payment Support

If you have encountered a problem with a payment made on VAURI , we are here to help. Follow the instructions below to open a claim based on the payment method used.

🔍 When to file a complaint?

You can submit a complaint if:

• You have received an incorrect or duplicate charge.
• Payment was declined without reason.
• Are you having problems with Klarna or PayPal?

If the issue concerns an order you received, please see our Returns and Refunds page.

📌 How to proceed?

🏦 If you paid with PayPal

Send an email to support.paypal@vauri.co with:

• Your full name.
• Your PayPal transaction ID.
• A brief description of the problem.

💳 If you paid with Klarna

Contact us at support.klarna@vauri.co and include:

• Your full name.
• Your Klarna order ID.
• A brief description of the problem.

⏳ Response times

Our team will review your complaint within 24-48 hours and respond with a solution or further instructions.

If you have any further questions, please contact us through our Support page.