Privacy policy

Last updated: 27 August 2024

This Privacy Policy describes how VAURI (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vauri.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Modifications to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you send us directly via our Services may include:

Contact details, including name, address, phone number, and email.
Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including username, password, security questions, and other information used for account security purposes.
Customer support information, including any information you choose to include in communications with us, such as when you send us a message via the Services.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information related to your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payment for your orders and provide you with the products or services you have requested in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, "Third-Party Websites and Links."

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functions. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may choose to use. In this case, Shopify will process your information as described in its Privacy Policy and the Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text messages, or regular mail, and showing you advertisements for products or services. This may include using your personal information to better personalise the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products under Article 6(1)(f) of the GDPR.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone else. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website for you and other customers under Article 6(1)(f) of the GDPR.

Communication with You and Service Improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you in accordance with Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies on our site. For specific information about the cookies we use in relation to managing our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to manage and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimise the Services). We may also allow third parties and service providers to use cookies on our Site to better personalise services, products, and advertising on our Site and other websites.

Most browsers accept cookies by default, but you can choose to set your browser to remove or reject cookies via your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and could lead to the malfunction or unavailability of certain Services, including some general features and functionality. Additionally, blocking cookies may not fully prevent how we share information with third parties, such as our advertising partners.

Our website also recognises the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you communicate your preference via GPC, we will treat that signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device, and if we can associate the device, sending the signal to the Shopify account, we will apply the opt-out request to the account as well. To learn more about the Global Privacy Control, you can visit https://globalprivacycontrol.org/. Apart from the Global Privacy Control, we do not recognise other "Do Not Track" signals that may be sent from your web browser or device.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual fulfilment, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

To vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfilment, and shipping).
To business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their privacy policies.
When you instruct us, request us to, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through the use of social media widgets or login integrations, with your consent.
To our affiliates or otherwise within our corporate group, in our legitimate interest to manage a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the last 12 months, we have disclosed the following categories of personal data and personal sensitive data for the purposes outlined above in “How We Collect and Use Your Personal Data” and “How We Share Personal Data”:

Category Categories of Recipients
Identifiers such as basic contact details and certain order and account information Vendors and third parties performing services on our behalf (e.g., payment processors, order fulfilment partners, customer support partners)
Commercial information, such as order information, purchase information, and customer support information Business and marketing partners
Internet or other similar network activities, such as usage data Affiliates

We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of engaging in advertising and marketing activities as follows.

We have "sold" and "shared" (as defined by applicable law) personal information in the past 12 months for the purpose of engaging in advertising and marketing activities as follows.

 

Third-party Websites and Links Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those websites. Information provided in public or semi-public places, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of such third-party platforms without limitations regarding their use by us or a third party. The inclusion of such links by us does not, in itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children's Data The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transfer. We recommend that you do not use insecure channels to provide us with sensitive or confidential information.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply under certain circumstances, and in some cases, we may refuse your request as permitted by law.

• Right of Access/Knowledge: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
• Right to Deletion: You may have the right to request the deletion of personal information we hold about you.
• Right to Rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to third parties, under certain circumstances and with certain exceptions.
• Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to ask us not to "sell" or "share" your personal information or to opt-out of the processing of your personal information for purposes considered "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Site with the global privacy opt-out signal enabled, depending on where you are located, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
• Restriction of Processing: You may have the right to request that we stop or limit our processing of your personal data.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by directly responding to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you can choose to opt-out of receiving them at any time using the unsubscribe option in our emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have made.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantial response to the request. In accordance with applicable laws, you may designate an authorised agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf and may require you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints If you have any complaints about how we handle your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to challenge our decision by contacting us using the contact details below or submitting your complaint to your local data protection authority. For the EEA, you can find a list of the relevant supervisory authorities responsible for data protection here.

International Users Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal data may also be processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the relevant UK authority, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us or email us at info@vauri.co.

For the purposes of applicable data protection laws and unless otherwise stated, we are the data controller of your personal information.