Refund policy
VAURI Return Policy
Customer satisfaction is our top priority. If you are not satisfied with your purchase or encounter an issue with the product, we are here to assist you with a clear and fair return policy.
Return Timeframe
You can request a return or exchange within 30 days from the delivery date.
Product Conditions
We accept returns only for products that are:
- Unused.
- In the same condition as received.
- In their original packaging.
Types of Accepted Claims
Defective or Damaged Products:
In case of manufacturing defects or damage during transit, you can request an exchange or refund.
Personal Dissatisfaction:
If the product does not meet your expectations, you can still request a return as long as the conditions above are met.
Proof Required
To process a return request, you must provide photos and/or videos clearly showing the issue (e.g., defects, damage, or non-conforming features).
Return Shipping Costs
The return shipping costs are the responsibility of the customer and will not be refunded.
Return Evaluation Timeframe
You will receive a refund within 14 working days after receiving the return, only after the order has been inspected and the request approved.
Available Options for Approved Returns
- Coupon: Equivalent to the product value, redeemable for a new order. The coupon will be issued within 48 hours of return approval.
- Exchange: With a new, identical product. You will receive the order within 7-15 working days of return approval.
- Full Refund: For the amount paid. The refund will be processed within 14 working days of return approval
Exclusions from the Return Policy
We do not accept returns for:
- Customised products.
- Used products or those without original packaging.
- Items that are not defective or do not meet the return conditions described.
International Returns
We accept return requests from international customers. However, each request will be thoroughly assessed to ensure eligibility for return.
How to Start the Return Process
Contact our customer service at info@vauri.co with your order number and the required proof (photos/videos) stating the reason for the request. Once your request is approved, you will receive instructions for returning the product. After inspecting the product, we will notify you of the status of your refund, exchange, or coupon.
Order Cancellation Policy
To ensure clear and straightforward handling, we have defined the following conditions for order cancellations:
-
Cancellation within 6 hours of the order
- Full Refund: Within 14 working days.
- Alternative: Coupon of the same value, redeemable immediately.
-
Cancellation between 6 and 12 hours of the order
- Partial Refund of 80%: Within 14 working days (to cover part of handling and preparation costs).
- Alternative: Coupon for 100% of the amount, redeemable immediately.
-
Cancellation after 12 hours of the order
- Not possible: Cancellations will not be accepted.
- Return Process: Follows our Return Policy.
Refund Timeframes
- Full Refund: Within 14 working days.
- Coupon: Available immediately after cancellation.
Cancellations are only possible for orders that have not been shipped. If the order has already been dispatched, you will need to follow the Return Policy for a refund or exchange.
Important Note
We reserve the right to refuse return requests that do not comply with the terms of this policy.
This return policy may be subject to change without notice. Please check this page regularly for any updates.
Contact Us:
If you have any questions regarding our return policy or require further assistance, feel free to contact us through the CONTACT US section on our website www.vauri.co or by emailing info@vauri.co.
Thank you for trusting our store!